I had stayed previously at the Waldorf Hilton in N...

I had stayed previously at the Waldorf Hilton in NY and after a fantastic stay in NY, we decided to stay at the Waldorf in London. My brother and his wife were with us. We were EXTREMELY disappointed!! We got to our room to find it unbelievably hot. Then we noticed one double bed - we had reserved a King bed. I tried to turn the TV on and the remote, which didn't have a back on it, didn't work! When I went down to the desk to complain, I was told that I had a "Standard" room and my brother had reserved a "Deluxe" room. He had a very nice room with a king bed. I guess I never thought that the Waldorf had ANYTHING "standard and for $300/night, I wouldn't have expected this! Make sure when you make reservations, you clarify if you're getting the Waldorf type room or the "cheap" room.