Several experiences in emergencies. The first went...

Several experiences in emergencies. The first went well but I spoke to them in Dutch. Other times, I prefer to communicate in French because the medical terms in Flemish are not easy. So, the last two times, I was very poorly supported with a waiting time of 5 hours. The personal is not always competent, I even left once without even knowing what my son had because they themselves could not tell me. It's scandalous!!!