I was extremely disappointed in this hotel. I chos...

I was extremely disappointed in this hotel. I chose this hotel based on what was advertised on line. The hotel brags about having three restaurants,two of which don't open until 5:00 PM. There is no room service unil 5:pm even though it is advertised and in the guest information book that room service is available 24/7. Also, most hotels, especially 4 star hotels have complimentary coffee. We asked for coffee packets to be sent to our room. They never arrived. There is no exhaust fan in the bathroom. There was no place to sit while waiting for the shuttle. The rugs in the lobby as you come in were dirty. An unpleasant experience from start to finish

This most definitely is not a 4 star hotel.

I expect some sort of reimbursement for this stay at this at this hotel.