It must have been a bad day. I left my RAV4 and to...

It must have been a bad day. I left my RAV4 and took the shuttle home. The driver said I could ask for the return shuttle when I got the call that my car was ready. I got a message that my car was ready. I called and said I needed the shuttle. I waited, over an hour and, no shuttle. I left a message asking if the shuttle was on the way. I got a message, "DOUBLE CK ADDRESS". I replied with my address. I got a message that "The shuttle is coming from T O, cashier will call you."
I got a message, "OK be there in a few minutes." I got another message, "on the way to you". I finally got a call from the cashier saying the shuttle was on the way. It did arrive and I got a ride to the service department. I was then told that I would get something to send in for a $25 rebate on the brake pads. It then took over 30 minutes, with two or three people looking, to find the key to my car. I still haven't seen anything to send in for a rebate.