Marshall Abu

Review of The Roomstore

The first thing I noticed was the fact that the pl...

The first thing I noticed was the fact that the place looked empty. Against my better judgement, we decided to go in and have a look around. Absolutely terrible decision that I regret so much that I actually considered returning our purchase and rebuying it ANYWHERE else. The higher end customer service at this place equates to people carelessly walking around and very unprofessionally and rudely speaking to you with no interest in what you actually want but instead just looking to make a sale. The lower end of the customer service was on full display from the manager who was just sitting in a lounge chair staring at us. On occasion, he would yell at some of his employees to do certain things but that was about all we got out of him. He (the manager) never got up to ask us how we were doing, if we found anything we were interested in, how the experience was, if we have been helped, or any of the rudimentary teachings of customer service 101.
Finally, we decided to buy a coffee table and after having such an awful experience with the first salesman, we decided to give the sale to literally the first salesman we saw next. To our surprise and dismay, this new salesman was even worse than the first one because instead of not caring about us or being short with us, he was actually lying to us and rude to us. Rooms to Go had a financing offer for up to 3 years and he told us we could only have 1 year. Also instead of actually giving us the 1 year, he managed to sum up the audacity to only give us 9 months. We argued with him until he finally gave us 2 years (as if he is negotiating something he has a genuine stake in). After we finally settled that, he closed us out and printed my receipt immediately. I saw an option to have it emailed, which I prefer, and he didn t ask what method I d like or offer it to me. When I requested it instead of just a paper copy, he said that option doesn t exist. I told him we just purchased furniture at another Rooms to Go and the gentleman gave me an email and paper receipt. He then changed his story to oh, it s too late, I already closed out . I asked him to just copy the receipt and email it to me and that would also do just fine, and again he said that s not possible, he apparently didn t have a scanner . I immediately walked away from him and went to the lady working in the cash room and she almost instantly solved the apparent issue and we could not have ran out of there any quicker.
From start to finish, this was one of the worst business establishments I ve seen in a good healthy while. It was evident that the problems stemmed from management, which could not have been more obvious that he didn t care one bit about his customers or himself. If you still decide to shop here, pay attention to what I mentioned and you ll see for yourself. If you d like a way out, I recommend the Rooms to Go outlet in Katy. AMAZING and EXTREMELY friendly folks at that location.