Sarah Kimble

Review of Fairfax Water

We just moved into the Fairfax Water District, in ...

We just moved into the Fairfax Water District, in the middle of one of their quarterly billing cycles. After receiving our first bill, we confused as to why we were charged $76 worth of fees for only $20 worth of actual water usage. We called to inquire/explain we had only been receiving the service for one month, and asked them to modify the bill to reflect only one months worth of 'account fees'. They absolutely refused to prorate all of their fees for our one month of service, knowing that we do not have the choice to go to any other water utility company that services this area. After pressing them for several minutes, all they could tell us was to "file a complaint with the Better Business Bureau", so here we are.... (Also leaving this review on Google/other sites) We will be filing a formal complaint in an effort to be charged/reimbursed fairly. We know for a fact that they are receiving double 'service fees/account fees' this billing period because our landlord would have already paid for the fees from this cycle before he switched the water account into our names.