Very rude! Don t know where to start with these pe...

Very rude! Don t know where to start with these people. Called to discuss regarding notice they send us, as usual, I was bounced from one person to another. they said that there is a balance remaining on my account which I didn t know about. In top of that, late fee was added also which I have no idea why when I paid Home Association Fee all in one time pay. I asked the lady why am I paying when I already paid, her respond was That I have no credit remaining in my account and also we need to pay for the last 3 remaining months. NO idea what did they used the money for! When I send my home associations fee in one TIME PAY.....Wired