Paul Edge

Review of Hotel Alfonso XIII, a Luxury C...

Called in for a drink and to appreciate the beauti...

Called in for a drink and to appreciate the beautiful building. In Bar Americano, we asked if we could sit in a certain seat, after a few minutes at least 2 staff told us the area was already reserved, however we could enjoy out drinks here within around 30mins, which was ok.
However it took over 20 minutes for the drinks to arrive.
For a 5* hotel, we found the service quite poor and the staff just buzzed around not really doing anything. A quite sour experience.