Stay at the Grand Wailea! The service there is MUC...

Stay at the Grand Wailea! The service there is MUCH nicer!! The service here is awful! When we arrived in a 12 person passenger van no one greeted us. We started taking our luggage out of the van and half way through, a valet person came running up to us saying "you might not want to unload that until you know where your room is, we have 23 acres of rooms." We then paused our unloading and one of us went to check on the rooms. In the meantime, another valet guy came running up to us insisting that we couldn't park there. We weren't trying to park there - we were trying to have the valet move the van and help with our luggage, none of which happened. We then tried to obtain a luggage cart and were told we couldn't use it without a bellhop. But no bellhops had offered to help us. Adding insult to injury, the rooms were supposed to be ready at 3:00 and we are now being told that one room "might" be ready sometime around 4ish. No definite time. When speaking to the manager about the service and trying to figure the status of the rooms we were offered no apologies. Stay at the Grand Wailea! Everything there is MUCH nicer!!