The price is the cheap, no doubt about it, and tha...

The price is the cheap, no doubt about it, and that seems to be the thrust of most of the positive reviews. I want to warn people that this company provides a false sense of security, and we wound up paying dearly.

I came home earlier this week, after being away just a few hours, to discover my home had been burglarized. The intruder(s) had scaled a fence to get into my back yard, then shattered our glass-paned door. --And the alarm never got tripped! --(In fact, I had disarmed it as I walked in the door.). Afterwards...after the police left, as I was combing through my ransacked house, staring blankly at the piles of my personal belongings strewn across the floors along with emptied jewelry boxes,...still in shock, ...I called Smith-Thompson to find out why the alarm didn't trip. I was told "You don't have glass break protection. "EXCUSE me? What?...You mean those door and window sensors only work if you happen to leave something unlocked--not if someone actually BREAKS in? All it takes is a swift kick of the glass--and it's a free-for-all for burglars? NO one had ever mentioned a separate add-on for "glass break protection." "Why didn't you tell us?", I asked. To which the company rep. replied: "We don't try to up-sell our customers, because we want to keep the price point low." --So--you don't even bother to TELL them about this "little secret" even when you SEE that the customer's front and back doors both have big panes of breakable glass, plus a pair of big windows? Seriously? I would have happily paid! Now, we're paying dearly, because Smith-Thompson sold us a false sense of security. I am submitting this complaint to warn other homeowners not to fall for the low price, fooled into thinking their homes are protected when, clearly, they're not. Not with Smith-Thompson. It's all smoke and mirrors until you wind up paying dearly, like we are.