Eden Oh

Review of Adams at La Trobe

Really horrible service. I went in for immunisatio...

Really horrible service. I went in for immunisations for Hep A. I did not want hep B immunisation as I had all my hep B vaccinations and my blood test said I was in the clear. Doctor gave me Twinrix WITHOUT explaining to me it was a hep A and B mix. I only found out once the immunisation nurse told me AFTER i got it and once I already paid $95. I told the doctor it was for my placement in x time as well and he gave me a course which would not be completed by that time regardless. I went to complain to the clinic manager that the doctor was not attentive and was shocked. The receptionist had to grab my papers and hand it to her and then the clinical manager came out to me and talked me down. She did not ask ME what happened and she didn t even invite me into a private space. She talked to me in the waiting room where everyone can hear. She cut me off multiple times, she was not listening at all. She also stated that it wasn t the wrong immunisation which yes it is because it s not the one I asked for regardless. If you asked for just a car battery replacement but your mechanic does other things that you clearly stated you did not want and you get charged for it that s deceptive. The clinic manager also said that she knows nothing about this topic which is rather odd since she was cutting me off every 2 seconds without letting me finish explaining my actual problem. Instead she focused on the fact that it s still a hep A immunisation and that the doctor decided to give me Hep B to boost my levels. That is irrelevant and I don t believe that. I went to multiple doctors and nurses, even another doctor in the SAME clinic and they all agreed I did not need a hep B booster at all. Even if I did need a hep B booster you can not just decide to give me one without letting me know. When I found out it would complicate my placement time, I went in to ask for help for a solution and to let the clinic know about this mistake so it wouldn t happen to other students instead I just got even more poor treatment. This was also one of many bad experiences I had at the clinic but I ve only made a complaint about this. I hope the clinic tries to bounce off feedback rather than attacking the person giving the feedback. If there wasn t an issue I wouldn t go to the effort of all this.