As a property owner, Rese was 3 years of headaches...

As a property owner, Rese was 3 years of headaches. We used them to manage our property for 3 years via Ivory Homes Smart Move Advantage program. They do not communicate with both tenants and property owners. They take months to respond to tenant issues, for example a broken microwave. Then, the handyman they wanted to us to replace it wanted to overcharge us. The microwave cost $225, Install labor was $95. They wanted to charge $450. I wonder where the extra cost came from? Rese did not seem to care to check on the property after it was rented. We had a no pet clause, we stopped by to check on the property and discovered the tenant had multiple dogs (and had lived there for 9 months). What ever happened to property inspections? Broken sprinklers and a dead lawn, and not a word from them about it. Final interaction was to receive the tenant deposit. Tenant was late paying a couple times and fees were deducted from the deposit, which was never, ever communicated to me. Instead of receiving the full deposit amount I was expecting, it was quite less. Let me reiterate, extremely bad communication, they promised to provide monthly updates, and then not a call or even an email for multiple months. Multiple issues were identified, changes and fixes promised, but they never did anything to address nor take action on any issues raised. To put it another way, other than providing a costly direct deposit service, they did not do their job, which as I saw it was to manage the property for me so I won't have to worry about it. I had nothing but worry and having to be involved multiple times, just to get them to do the job we were paying them to do. Never again.