Diana Padilla

Review of Sheraton Society Hill Hotel

I arrived in Philadelphia earlier than expected an...

I arrived in Philadelphia earlier than expected and was delighted to learn early check in was available. We got to our room and it was still dirty, with hairs in the bathroom and the furniture had a white powder all over it. There were multiple stains on the carpet. I called customer service and they found us a new room. Again, it was dirty. I have traveled extensively and have stayed in many hotels and have only had to ask for a new room at a hotel once prior to this. This was my first time requesting a new room twice. While waiting for my third room, we basically were waiting in the second room with all our stuff unpacked while the housekeeping staff cleaned a third room for us. The third time was the charm but I couldn't believe it. The location was great and the staff was accommodating of my request for a new room which is why this place gets two stars. Wouldn't stay here again.