Christopher Case

Review of Edencrest

Pretty disappointed by our stay at Moonlight and M...

Pretty disappointed by our stay at Moonlight and Memories. I'll preface by saying that our expectations were pretty high, but not unreasonable. I'll also start out by saying that while some may write off much of this as nitpicking, but for the amount folks pay to stay at these properties they are still important.

First off, we knew the driveway going to the cabin was steep from other reviews. From the photos, we were under the impression it was far more secluded and private than it actually is. The cabin is in a "neighborhood" of other cabins. Being down the hill gave it a bit more privacy, but essentially you step out your front door and your neighbors are right there. Not a deal breaker, but wish we would have had the forethought to search for the cabin by name on Google Maps and seen how it was not as secluded as we thought.

The cabin is beautiful overall but needs some attention paid to it's upkeep. As far as cleaning goes, there was a noticeable soap scum ring around the Whirlpool tub. One of the bathroom mirrors was also pretty dirty and some large cobwebs on the bedroom ceiling. The toilet seats in the bathroom have some wear to them and the garbage cans in the bathrooms are either broken or pretty beat up. There are a couple of extra pillows for each bed, but two were upstairs and two were in dresser drawers; would have been nice if they were on the bed to begin with.

No problems in the kitchen. Refrigerator was clean and plenty of dishes, etc. We cannot comment on the functionality of the dishwasher, the stove, any of the small appliances, etc. as we did not use them.

The living room has a nice entertainment system enjoyable from the couch or kitchen. However, the components either don't work or are not properly hooked up. The surround sound system was not hooked up so we couldn't use that. There is a Blu-ray player, but it is broken (the tray doesn't open - there is a separate DVD player but we didn't try it). The couches and chairs are comfortable. I thought the "guest journal" for visitors to leave notes for the owner is a thoughtful touch, but some pages were obviously torn out so either any negative feedback is discarded or perhaps there were some overly critical or rude guests.

Pool table upstairs has a lot of dirt on the felt and the right side panels are falling off. There are only two pool cues and they are worn out; the chalk for the cues is broken and needs replaced.

The outside deck has a very nice view with plenty of seating. It wraps around to the front and there is also a picnic table on the side. There are at least two other cabins down the hill so again not as secluded as the pictures make it look. We did not try the hot tub so cannot comment on it.

The decor in the cabin is suitable and overall we enjoyed it. Some things that really take from the presentation however are that loose nuts/bolts, wires, cables, manuals, etc. are stuffed in drawers in the bedrooms or in the baskets in the bathroom. You would expect something like that from a cheap motel and not a managed rental property.

I was a bit confused by the whole process of checking out as well. When I called before our trip, I was told that to check out place the towels in the bathroom and the dirty dishes in the sink. When we exit the cabin we are free to leave. On the day of checkout, the app they provide told us to also place the trash outside and to fill out a form. Not a huge deal but again not consistent and confusing.

Again, overall, we were just disappointed as we had very high expectations. This was our first experience with Eden Crest and I already had some reservations about having booked with them after reading about their very strict, uncompassionate cancellation policies. I'm not sure who would have to address the issues we found, likely both the owners and Eden Crest, but with such little effort this would have been a truly incredible experience. Sadly, it was not the best first impression and likely we would look elsewhere for our next visit.