T
Tom Phillips Review of American Honda Motor Company, ...
I needed a special honda tool to repair my ABS sys...
I needed a special honda tool to repair my ABS system. My car is a Del Sol '95. They said the tool was obsolete. I explained that the tool was available on the east coast at a Honda dealer. I asked if they could have the toll transferred out to the west coast to a dealer, so they could make the repair. All I got was a Sorry, no can do. Plus it took over three months to get the answer.
No one was willing to go that extra mile from the techs to management.
Customer service at the corporate level is a thing of the past.
Comments: