Laurence Thomas

Review of Embassy Suites Williamsburg

We had to stay in a room with a broken thermostat ...

We had to stay in a room with a broken thermostat and it was literally 80 degrees inside the room. All of the phones inside the room did not work. We called with our cellphones and the issue didn't get fixed until 9am the next morning. Even though they taped everything saying the room was "Lysol Sanitized" the bathroom was still dirty and there were used wash clothes left in our room. It was a horrible 1st impression for me and the management there made me look down upon the Hilton line of hotels.