Fantastic experience from start to finish. I reque...

Fantastic experience from start to finish. I requested my appointment online and got a call the very next morning. The person that I spoke to was extremely personable and went over all the options with me and explained everything thoroughly. The tech that came out was also personable, friendly, polite and professional. Besides the fact that I did not get the "we are on the way" call I specifically requested (but didn't receive) I would call it a perfect experience. It is abundantly clear that Cooper takes the time to train its employees on the importance of outstanding customer service. I don't see a whole lot of companies focusing on this and I thoroughly appreciate it when a company provides excellent customer service. I would say I'm a customer for life - though I hope I don't have to utilize Cooper often!