Kelly Cole

Review of Rio Suites Hotel

Staff was moderately friendly. A bit off putting. ...

Staff was moderately friendly. A bit off putting. While attempting to get directions in the casino to a restaurant, in the Casino, we were given incorrect directions not once but twice. Ended up at the Buffet. It was EXTREMELY disappointing!!! I would not recommend. And WON T be going back, and I m a local. My friend requested a smoking room, there were no ash trays. When he called house keeping, she demanded he check EVERYWHERE basically accusing him of lying about it. It took more than 35 minutes to receive ONE ashtray.

For a hotel that advertises ALL SUITES, I felt very as if I were in a Motel somewhere. Everything was disappointing: the valet, the front desk, the housekeeping exchange, the bell man was a delight, he s the one who got us an additional ashtray. To the buffet, there was no one there and we had to wait to be seated, that s ridiculous. The food itself was disgusting, the stations were dirty and not properly filled with flatware for the specific items offered.
The waitress was friendly and honestly apologetic for the state of order.

I can t be the only one with this overview. I hope these problems can and will be corrected. I ve dissuaded friends from staying there because they were in town to see Penn & Teller. With a show of that caliber, the hotel should reflect their professionalism and the audience that attend their shows.