Dmitri Kazachkoff

Review of Automotive-centre Van Nieuwker...

Today again a "wonderful" experience at Automotive...

Today again a "wonderful" experience at Automotive center Van Nieuwkerk ... I was already used to Van Nieuwkerk in Amsterdam that they cannot solve things at once. Today I exchanged my cruise control, lane assist (I suspect also emergency brake assist and other safety things) for a working airco! Woohoo! As a bonus, I also got Christmas lights in my dashboard!
It is quite normal at Van Nieuwkerk that they cannot deliver the right tires on time, cannot carry out maintenance within the stipulated time and do not keep normal agreements. My air conditioner broke down at the end of May, fine, can happen once. But it turns out, the delivery of a part to repair it is about 2 months! So I drove the entire month of June without air conditioning and had to postpone my holiday (long journey with 2 small children without air conditioning is not fun). In early July I was called that the part was delivered a few weeks earlier. So I was happy to go to the dealer and was even pleasantly surprised that they had finished the repair within a set time. However, when I drove away, a few miles away, all the lights came on and beep. So I went back to the dealer, but of course they could not solve it right away and I have a new appointment scheduled (I still hoped that it was the last time I visited Van Nieuwkerk, because I will get another car soon ). I got an option to rent a loan car next time ... Nice, can I pay for a loan car and petrol, but who pays me for the 3 hours that I am on the way (2x from home to Hilversum) for something for the visit worked and not anymore?
Customer focus is also hard to find at Van Nieuwkerk in Hilversum. There is a lady who is just friendly and businesslike, but the rest behaves as if we are school friends and have known each other for a long time.
The only good thing about Van Nieuwkerk Automotive center in Hilversum is that it has a FitForFree location right next to it. So you can have a good workout while they mess around with your car.
Very unfortunate for Honda, they are very beautiful cars, but because of the dealer network I really don't want a new Honda anymore!
P.s. It doesn't just happen to me, another customer who was also waiting had problems with his Nissan. Of course, they couldn't fix it right away and first had to get in touch with Nissan and schedule a new appointment with the customer to fix the malfunction.