nicholle desmarais

Review of McLaughlin Chevrolet, Inc.

(Did anyone else notice that one of the sales MANA...

(Did anyone else notice that one of the sales MANAGERS of this company wrote a 5 star review 9 months ago??)

I wish I could give them negative stars, I really do. I bought a baseline 2010 Malibu with 13,000 miles from them a couple of years ago. The price was kind of steep, but I needed a car, so I decided to buy it. I went in to meet the finance guy and start signing the paperwork and happened to notice that there was a $1300 warranty in the itemized list of charges. I hadn't asked for a warranty and had not been offered one, so I asked the finance guy what the charge was for. He said "5 years 100,000mi wrap around warranty" So I said ok and went on my way. It seemed really sneaky to begin with, but I just bought a car and said whatever. I went to get my car inspected and the brakes didn't pass. I had to call the service department and ARGUE with them to repair the brakes because they said that the brakes were considered a "normal wear and tear thing". I had just bought the car a few days prior and there was absolutely no way it could have been a wear and tear thing. I argued and they finally agreed to take care of the problem. I had thought maybe the bad service was just the person I had talked to and decided to sweep that under the rug. Then I began having other issues with my car. Small things here and there, but issues none the less. It turns out, the dealership doesn't have convenient service hours. Yes, they are open on Saturdays, but only for oil changes, nothing fancy. Not to mention my warranty was only good at that dealership. Because I couldn't make the time to go there (as I work a full time and a part time job) and because they didn't provide driver cars while your vehicle is being worked on, I didn't get the things repaired that needed to be. It was aggravating, but I also swept that under the rug. A couple months ago, I went to another dealership to trade in the car just because I felt like it wasn't the right vehicle for me. The dealership I bought the new car from informed me that I could go to Mclaughlin and get the remainder of my warranty back because I traded in the car and obviously didn't need the coverage anymore. I went to Mclauglin and spoke, again, to that sleezy finance guy and come to find out, my warranty EXPIRED. I asked how that could be and he said "well it was 5 years from the date it was manufactured". So apparently, I purchased a warranty FOR $1300 that was only good for 18 months. He did not explain that to me when I purchased the car (if he had I NEVER would have agreed to that because it's STUPID), and I felt like I was really taken for everything I had. I tried to call and speak with the head of the dealership but he was never "in" or "had just left for the day". I will never go there again and honestly, I don't know how they are still in business after 100 years. SCUM bags!