eric sun

Review of Mercedes-Benz Of Massapequa

The experience at this Mercedes dealership is real...

The experience at this Mercedes dealership is really bad. I have owned seven Mercedes vehicles during the past fifteen years and it had been a great experience until last month at this dealer. Usually if you walked in a Mercedes dealer, people there are so nice and welcoming, but unfortunately not at this dealership. The first salesperson I encountered was Mr. Lebhar, who was extremely rude that you can hear he was arguing with someone in the background while on the phone with you. After conversation was over, you could still hear him cursing someone before the phone line was completely off. Usually if you go to Mercedes dealer for service or buying new or used Mercedes, the dealer would make sure your car is washed. You would feel so grateful when you pick up your car that is completely cleaned inside out, but unfortunately not with this dealer. It was a three-year-old car, but it still needed to cleaned before the dealer gets paid a ton of money. The car had been at dealer for over half month, no cleaning was done, instead it added 140 miles from 30800 mile to 30940 miles, long enough to go New Jersey back and forth a few times. After you paid for the car, you got the title, but that title contains wrong information that DMV does not accept. Then, you contact the second salesperson who handles the deal. His answer was I am on vacation without even telling you who can handle the title issue. The second salesperson was nice to you at beginning, once he gets paid, he is no longer helpful. This is my first-time bad experience with a Mercedes dealer. Never happened before. A few years ago, I purchased S-class from MB dealer of Nanuet, they assigned a manager to handle all after-sale issues. Unfortunately, at this dealer. Really bad experience.