Today is 9/28/2020. Shortly after placing this re...

Today is 9/28/2020. Shortly after placing this review, I received a phone call from the vice president of sales, and he took responsibility for trying to get everything resolved. He sent another headset out to me, and unfortunately it was the USB-C version, as opposed to the USB-A version that I was needing. Unfortunately, their website does not show any distinctions in the versions of USB-A vs. USB-C. He also offered me a credit. While ultimately, I never received what I needed, I do feel better about their effort to try to get the situation resolved. So I have changed my rating to 3 Stars.

Today is 9/8/2020. I placed an order on 8/27/2020 (an Jabra wireless headset). I received an email with the FedEx tracking number on 8/29/2020. I inquired twice to the client care email box, with no response. I have called multiple times in have spoken with Jim, George, and James, with no solution of getting the product out to me. I have only been told that the order is still sitting in the warehouse in Tennessee, and that they are short staffed because of the Covid-19 situation. Each time I was told that they were looking into it and would get back to me. The 3rd time that I was told that someone would be calling me back, I received email correspondence telling me what I had already been told. I asked if there was an accommodation that can be made for upgrading the shipping to next day air, but never received a response to that inquiry, which I made twice.

At this point, with this experience, I would never order from PCNation.com again. It would've been nice to have received some form of acknowledgment and someone taking ownership for getting this order out, but no one did. I've lost a fair amount of time and dealt with a lot of frustration with what should ve been a simple transaction.