They claim to have 24/7 service yet i was on hold ...

They claim to have 24/7 service yet i was on hold for 47:32 with the same recording playing. I called back on Monday morning same thing. I called the 905 number and was routed to the same machine.... I would like my money back... Just spoke with a rep in Mexico and is the worst service ever asked for manager and get routed back to the call center ...im sooo over it SEND MY MONEY