I would NOT recommend this apartment complex. I ha...

I would NOT recommend this apartment complex. I have had a horrible experience since moving in. Nothing is urgent or serious. I called the emergency phone last night at 9:30 pm because my air conditioning sounded like it couldn't keep up. I took the cover off and found that the coils were completely frozen and the floater valve isn't even connected to anything! My HVAC has been an ongoing problem since I have moved in. Mind you, it is the next day and 8:04 am.. and no one has even called me back from the emergency line to talk to me. This is COMPLETELY unacceptable. Part of me feels like someone needs to call OSHA and have their units checked and staff evaluated. I have never lived in any apartment complex where the emergency maintenance staff didn't call back within 15 minutes and be there within an hour. During the fall, my air conditioning wasn't working and it got over 80 degrees in my apartment, and they told me it wasn't an emergency and would fix it the next day. Even though the maintenance guy was onsite at the time, the office staff stated that he was dealing with another emergency and wouldn't have time that day to come look at the issue for me. That isn't even the only problem. When I moved in, it took the staff over a month to even give me mail keys that worked, and my spare apartment key still doesn't work. Their gym is only open during business hours. So if you work normal business hours, forget about working out there after work. When the maintenance team went into my apartment last time for an HVAC issue, I came home to find my cat locked in the laundry closet. I asked them what the heck happened, and why did it happen? They gave me no answer. If I wouldn't have come home for lunch, he would have been stuck in between the closet door and dryer for HOURS.

update: It is now 9:42am.. and no one has called me back.