Stanley G

Review of Central Ave. Chrysler Jeep Dod...

Re: 2014 Jeep Patriot @ 11, 500 mileage (purchased...

Re: 2014 Jeep Patriot @ 11, 500 mileage (purchased new)
Dear Jonathan:
September 14,2017
Will wonders never cease! I was the fifth car in line today@ 7:15AM and was immediately attended to by a member of your check-in service team. Within one hour the OBD connection problem which my long time mechanic Harry Straub believed I was experiencing was examined, and unbeknownst to me, the ORC nuder 2016 safety warranty recall was replaced. I'm writing this letter to commend your dealership and especially "Peter" at the service desk who said, 'he'd see what he could do', in as much as I had called two days earlier on 9/12/17 regarding the OBD issue, three years from the warranty expiration day on which my Jeep was purchased. Remarkable to me that there was no charge for the service 'visit'. In this world of mediocrity that says, 'a lot' re: customer relations and dealer discretion/latitude. I would heartily recommend your dealership to anyone interested in purchasing a new or certified pre-owned vehicle. You folks are a 'cut above'!
cc: Jim Ingenito, General Manager