Tracy Hannah

Review of Vital Care Ems

Between my mother's Nursing Facility and this ambu...

Between my mother's Nursing Facility and this ambulance service no one wanted ro accept responsibility or be accountable for my mother (who has dementia) being left alone in the waiting room for a doctor's appt for at least 30 mins. Supervisor at Vital Care blames HiPPA. Nursing home said they ask did someone need to go with her and the driver said no. Either way, they took her over 45 mins early to an appointment and left her alone and ask the receptionist to keep an eye on her. How you take an 87 year old with dementia and just leave them alone is beyond me. No compassion whatsoever! BLAME HIPPA all you want, that client or patient you are caring for is someone's mom, sister, daughter or friend. Maybe you should treat them like they are your mom.