Tatiana Manoukovski

Review of Pella Windows & Doors of Ontar...

September7/2019THE WORST COMPANY I'VE WORKED WITH ...

September7/2019THE WORST COMPANY I'VE WORKED WITH AND THE WORST CUSTOMER EXPERIENCE EVER!
EPISODE ONE
I had contacted Pella one year ago to replace the windows at our cottage and it has been one big disappointment. Sale representative Herb Lee was very unprofessional and made a lot of mistakes.
This year I decided to give Pella one more chance and contacted him to order another window for the cottage. I was already waiting for something to go wrong as last time and decided to send our sale representative an email one month prior to the installation reminding him that scaffoldings would be needed to install the window. As expected; the installers (which were very nice and professional )came without any scaffoldings and I had to call around to find a local contractor that would rent it us a set.
During the installation it became clear that inside and outside trim was missing. After lengthly phone conversations with the install department and main office we found out that the trim required was not even ordered!.
The installation team left and left us with an unfinished window. The local contractor told me that he will finish the outside work. I'm wondering who is responsible for all these mistakes that are being made over and over again.
It is absolutely unacceptable for your company to work in this manner and repeatedly make such amateur mistakes!

EPISODE TWO.
The saga with internal trim is developing. Today September 7th 2019, twelve months since I mentioned the trim was we are still waiting on the installation.
We are communicating with Florence Sharp but she is not of much help. Her answer to all of my questions and concerns is I will talk with Martin .
The installers finally showed up with one part of the trim, but the other part was not ordered. This is getting ridiculous and almost comical. Apparently they finally found all the parts and made a date to finish the work. I drove from Toronto to my cottage specifically for this appointment; and nobody showed up, no phone call, no apologies, NOTHING!
I am fed up with this horrible company, our next communication will be from my lawyer.

TATIANA MANOUKOVSKI