This will be the last season we are season ticket ...

This will be the last season we are season ticket holders. We are in row 23, seats 37 & 39 under the balcony toward the rear of the orchestra. About 15 feet forward from us is the lip of the balcony which is populated with downward- facing speakers that NEVER seem to be on. In short, we have extreme difficulty hearing anything but musical numbers we already know and so do not have to strain to understand the message. When it comes to male or female actors reciting lines or lyrics, we may as well not even be there. Males - sometimes but females - never. In fact, the new acoustic system seems to have been designed specifically to blot out the decibel range of all females and children and some male tenors. Thus, Book of Mormon was a total waste; same for Bridges of Madison County and same for "A Christmas Story" - many screeching children's voices - which were almost totally unintelligible (we left at the intermission). And in case one thinks this is just us, the couples on both our right and left have also frequently commented on their inability to hear the actors (and have also left at the intermission). The ONLY show we understood completely was "A Man's Guide to Love and Murder" because of the [small] open captioning sign placed to the left of the stage which enabled us to "get" what was going-on. In short, the new acoustics system is a bust no matter what you spent and will be THE reason WE will not renew. I feel we have wasted almost this entire season because we just could not understand either the dialogue or the lyrics. Too bad because we felt that the choice of shows this year was particularly good - and the fact that some of the shows (e.g., "If/Then") included the original Broadway cast made them truly potentially top notch.