I brought in my computer today which had been fixe...

I brought in my computer today which had been fixed by a man who claimed to be an Apple Certified Technician who had given my computer back to me with more issues than before.

I was helped by an employee who ran diagnostics and showed me how he could tell the parts were third party and that the man I had seen has a reputation for claiming to be certified when he is not and charging customers for services which Apple provides for free.

He explained everything clearly and made sure I understood what had happened, how they were going to fix it, and what options I had available to me.

Although it was a mistake and I should not have gone to an unauthorised technician the employee was super understanding and patient and didn t make me feel silly at all for my mistake.

He was incredibly patient and kind and worked with me to get the best solution possible and was extremely empathetic to how frustrating the situation has been for me.

All of this while dealing with massive lines, the heat, and of course Covid. I am beyond impressed and wish I went to Apple in the first place. Thank you!