They have some great baked goods - the Snowflake W...

They have some great baked goods - the Snowflake White and apple fritter are highlights - but the service is consistently bad. There is zero sense of urgency to get anything out of the kitchen. I ve called ahead for a toasted bagel and still had to wait 15 minutes in the store to receive it. Another time I ordered a dozen bagels but told they are not a bagel shop and was asked why I needed so many. They ended up selling them to me, but only after admonishing me that doing so meant fewer bagels for other customers. What???