Time for renewal, beware I signed up with rep on p...

Time for renewal, beware I signed up with rep on phone, with help of door rep, once doc received not exactly the plan described. Now locked into it. They didn't incl the TDC as they said in the "deal".Im giving two stars only because another mess happened , long story, and the rep was helpful although could not do anything about rate. So disappointed in Texas ***NOTE: Entrust has reached out to me, not sure what department it is as I have sent email to the contact us on website as well as talked to the 800 phone rep. May be a diff social media dept? Not sure. Update: Entrust agent Jubelsky reached out again after reviewing my complaint last week and recontacted and assisted in reducing my rate to incl the TDC as previously promised. Thank you Entrust for reaching out and helping in this situation.2nd update the review of the contract is still high, the amount she 'helped' me with is for over 2k kw. I never use over 2K.