Having needed on several occasions during the past...

Having needed on several occasions during the past year to contact a live person in a position of responsibility and with the authority to act positively with regard to several different issues, I have experienced exactly the same inefficiencies and extreme frustrations as reported by Jenny Timms. To that I would add that any request to speak directly to a responsible person is flatly refused, and promises that somebody will phone me have never been kept. I would prefer not to star-rate Dacorum's "customer service" because it deserves no stars at all. However, I must record an undeserved one-star to be able to publish my comments.