I figured that make a review regarding the service...

I figured that make a review regarding the service department at Kia of Smithtown. I purchased my vehicle from Smithtown Kia a few years ago and have no complaints on the actual vehicle itself; from sales to receiving the keys, Kia is an outstanding product with wonderful warrantees and assurances of customer satisfaction on the car. My issue boils down to the guest experience and lack of accommodations, hence the review of SMITHTOWN KIA itself. Following the first free year of check ups, its as if repairs on my vehicle have increased, which is understandable to upkeep a multi-component good. I went from being a quick hour in the shop in repairs to having the simplest of tasks end up in a big expense and doubling, even tripling my time in the shop. It s unacceptable that an original purpose of my recent visit being an inspection and it resulting in a 4 hour expedition to meet various criteria to complete inspection. Whoever is supervising the inventory in the service department, from rental cars to parts, needs to be reevaluated.
Today, the expected service for an inspection went from about an hour to 3-4 hours maybe, and when I asked if there are rental vehicles available as I have to go back to work, I was informed that SMITHTOWN KIA HAD NO VEHICLES AVAILABLE TO BE DRIVEN. I m not sure if this is COVID procedure, however, if the dealership feels comfortable selling preowned vehicles, they have every capability of having a rental vehicle available. In addition, I had to get a new tire in order to pass inspection, however, the service department failed to have the equipment on site: my tire is not rare as there are countless other Kia models with low-profile tires that exist on the shop, thus there should be adequate supplies to keep things moving. I was told by another customer waiting that he too was waiting for a tire and that the transport of the tire was disrupted by a car accident, ruining not just my day. Lastly, though these issues may not seem like a big deal, I was flabbergasted by the fact that I was being swayed by both the service clerk and cashier to complete a perfect service review in hopes of being raffled into a chance to win a Yeti cooler. Awesome, so basically I was asked to be silenced on the poor service and allow poor experience to continue and in return, I d receive a Yeti cooler. I was not compensated for the fact that my entire day was basically ripped from me, and I will complete an honest survey following the posting of this review as I do not care for a Yeti cooler.
As a customer of Smithtown Kia, I demand better service. In addition, the integrity of customer surveys have now been jeopardized as well. How can I trust that Kia will be capable of listening to the surveys if they are attempting to skew the results? I don t want a yeti cooler, I want my hours at my job taken back that were robbed from poor service in the service department, nor should I be blinded to terrible policies and corrupt assessment of this department, or at least some type of acknowledgement and mediation to the situation at the time, but I guarantee that this is a whole new issue that the head of service may not be aware of due to the skewed results of the survey.