Spitzer Auto Group Review of Google
As a client, you shouldn't have to dig through mul...
As a client, you shouldn't have to dig through multiple forums and pages just to find a phone number to speak with not only a human, but one that is fluent in the native language from which you're calling. There is EXTREME value in working with an actual person even in today's technology driven world.The Google "help page" is limited on the span of all the potential issues, so having your company make it so difficult to contact support only to be told to read the forums that offer no help to my situation is very frustrating. Customer service should be provided by someone familiar with the company's products as well as fluent in the country they serve. We have multiple business pages and came across an unusual issue and after just calling a Google Play number I came across, I was reluctantly transferred to the Business department. I got to "work" with a rep, who was very hard to understand due to his lack of English. He proceeded to argue with me, talk down to me , and talk over me rather than listening to the problem or providing any type of respectful customer service. It's quite ironic that the company who manages millions of businesses and allows customers to review such locations, goes to great lengths to hide themselves. It's also disappointing to have use products you don't believe in solely because of the practice and people behind it.
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