The salespeople are fairly nice and knowledgeable....

The salespeople are fairly nice and knowledgeable. The issue is that they say and think that they're no pressure and don't play any tricks/games, but they absolutely do. They use the old, dirty sales tactics. Also, don't rely on their math, figure it out for yourself as they'll make "mistakes" that are, of course, in their favor. And just as others have stated, don't expect much after the sale. We were never able to reach the person we needed when calling in and they don't return phone calls once the deal is done.