Neil Smith

Review of Direct Hotels

Please be extremely aware of this website.

Please be extremely aware of this website.

They do not clearly state bookings are non-changeable and non-refundable compared to their competitor websites who offer this.

It does not matter what reason or time notice you give, they point blank refuse to be helpful or accommodating to customers.

Following a sale, the customer service is extremely poor only directing you to their Terms & Conditions hidden within their website.

To rub salt in to a wound, following their lack of customer service and understanding, I checked their competitor websites in order to compare policies and prices. On all three websites I checked, the price was cheaper for exactly the same package.

This is certainly a deceiving and unethical company, who clearly put profit and sale before customer service. (following your purchase).

I strongly advise to compare simlar websites prior to committing to your purchase. It only takes a minute and can save you a great deal of money and stress.