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Update: I originally gave a 3/5 rating based on s...

Update: I originally gave a 3/5 rating based on some wait times and lens availability, but I had to change it to 5/5 after some exceptional service from the rental staff. I made a big mistake and made reservations on the wrong dates, but Precision worked with me. They let me rent a demo lens and a used lens that was for sale. They went above and beyond to take care of me, and it reminded me that they could have easily chosen not to. That's above and beyond service, and why I'll always keep coming back to Precision.

Original Review: This is a great local store and I've been renting from them consistently for a couple of years now. They have a knowledgeable staff and great facilities. I wish they had an online reservation tool for rental equipment, though, as a trip to their store or a call-in usually takes a lot more time than you budgeted. There have also been several times where the equipment I had rented was unavailable when I went to pick up the order due to others not returning it on time. This isn't Precision's fault, of course, but it's worth keeping in mind if you have an event where the rental equipment will make or break your success.

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