I've been getting my service done here for 7 years...

I've been getting my service done here for 7 years now, and i used to receive at least good or better service, however it's gone drastically downhill over the past two years. After the latest recal service - i can only say that Ill never come back here and suggest you use a different dealer if you require warranty service. The account reps keep changing and sometimes don't even show up for work, and it causes severe delays. The ONLY benefit that remained valid is their loaner program. It's good and convenient. But that's it. Their work has required I return due to issues (not every time but it happens), and I now always have to wait 40+ minutes for them to release my car even after they've called and said it was complete. This pretty much negates any benefit the loaner program provides. It's a shame - as i really wish they could get their act together.