Disgraceful organization. Cancelled the wedding a...

Disgraceful organization. Cancelled the wedding and refused to provide the refund we are entitled too, despite legitimate reasons why we cannot postpone, and despite a clear contract clause in your own terms and conditions entitling us to a refund in these circumstances.

I note your standard response to other similar feedback asking them to contact you to discuss and sort this out. Well, we have been trying to discuss this, and trying to come to an amicable solution for over 2 months now, but you have stopped responding to our phone calls and emails completely.

So it would appear your advice to contact you isn't going to be overly helpful.

Stop playing these games and just provide the refund we are entitled to, after you failed to deliver the services you were contracted to deliver.