I am a Logista and the attendance is terrible, aft...

I am a Logista and the attendance is terrible, after the machine supplier has changed a lot worse, the machine has lost connection with the server, slow connection, etc ... My net detail is 50 mega and by the way I have the same machine of the company recharge redetrel and works perfectly, the problem is clear, and transurc settings. any kind of assistance and necessary to remove the machine, there is no concern with the consumer. open called 3 working days for exchange of internet radio for fiber and the technical visit did not occur, because the phones are incorrect, we have sent an email requesting update several times, unfortunately and a disregard for the logistics and the final consumer.