Unbelievably poor service and accommodations from ...

Unbelievably poor service and accommodations from management. We arrived early and asked if our room was ready, fully expecting it not to be. We were okay with waiting. We d stopped on the way in to grab some food since we hadn t eaten since before our flight. We were directed to tables in the bar/restaurant area at about 2:50pm. We sat down to eat and ordered some drinks from the bar. Upon receiving the drinks we were informed that we were not allowed to eat our food in that area, despite specifically being directed there. A manager came out and helped us move into the seating area around the lobby. No reason was given other than it is policy . I reached out to Hilton corporate who immediately called and sent the front end director to interject and again professor that he was very sorry but it s policy. When questioned, he sited liability of people eating in the restaurant.

He went to check and see if our room was ready. Magically one became available. We went up to our room only to find it wasn t even the right room. I immediately went back to inform them that we needed a feather free room, which had been booked and brought up again when we initially checked to see if our room was ready. The only solution was that they would switch everything, which isn t actually feather free. They gave us 50,000 Hilton points to correct the issue. I guess the card sitting in my room that says We ll make it right Doesn t count for much here.

On top of that the room is small, they re doing construction out back, there is no bath tub, and the shower doesn t drain.

Overall, after years of using Hilton for business travel, I ll be making the switch to only Marriott properties from now on.

The worst part is we chose this location because we ve stayed here before and LOVED it.