Corina Knight Review of Enterprise-RDU Airport
The car was fantastic but when we arrived for pick...
The car was fantastic but when we arrived for pick up the car we reserved was not there and they were trying to charge us 200+ dollars to upgrade. It wasn't our fault that they didn't have the car requested and I didn't feel like it was right that they were charging us more. When I talked to them about it they said I could cancel the reservation or take the one offered and pay extra. We were on vacation and on a strict budget so to have an increase by that much was very daunting. In the end they let us take the car and we're going to charge less but wouldn't give me an exact total. I refused the insurance but when we came back to drop off the car the total they had included the insurance and the upgrade and I showed them my quoted amount. After talking to 3 different people I got the insurance fees removed and they charged me 45$ for the upgrade. I will likely not rent a car from enterprise again because of this experience. In the past I've always had good success with them but this was much less than satisfactory.
Comments: