Len Stoler's Service Department is a joke! My daug...

Len Stoler's Service Department is a joke! My daughter took her car there for a Recall Repair, they have had the car for over a week, nobody seems capable of saying when it will be done, they refuse to give her a loaner car, promised calls from the Service Manager never get made, after two days of calling they finally tell her they need another part and it will be another 5 or 6 days for a total of 2 weeks. Don't they know what parts they need for a Recall? The repair requires 8 to 10 hours o do, they don't tell you how many days that will take to do the 8 to 10 hours of work. She even called and made an appointment, they should have told her to wait if they needed to order parts. And don't try to call their General Manager or Services Manager, they just transfer you back to Len Stoler and the same person who is incapable of any sort of customer service. Trust me, last time they will see anyone from my family for a car or service issues.