My Grandmother's case manager Mrs. G. Mott unit 24...

My Grandmother's case manager Mrs. G. Mott unit 2424A worker 2446a office 028 failed to do her job. I asked for her case to be transferred from Nassau county to Queens county. Instead of transferring her case as stated in the letter she sent us, she closed the case entirely. Therefore I am sitting in Queens Medicaid location where I still am unable to resolve this issue. I actually have to reapply her for Medicaid entirely. Government help is an excellent idea however the locations are always understaffed. Beyond that the people who are working are miserable, rude, and not at all helpful. They tend to find the easiest way out instead of actually trying. This needs to be re-evaluated. Let's be serious though no body cares.

Update: I did not have to reapply my grandmother. It is still unknown if the case manager did or did not do her job. Eventually, after months of being ran around in circles by Medicaid and social security my grandmother was issued a new Medicaid number. What I wrote in my original review still holds true. If the case manager did do her job properly and something went wrong no information was conveyed by any means. Social security is amazing but not ran properly.