Joseph Cruz

Review of Khaladia palace Rayhan by Rota...

My friends and I booked a family room here. I have...

My friends and I booked a family room here. I have high expectations for this hotel since this is Rotana with a 5-star rating. I've been to several Rotana hotels around UAE and I'm the one who suggested this hotel to my friends, but to my dismay the linens were not new and there's a small cockroach in the bathroom. I made a complaint to the guest relations regarding the linens and they just told us that it was new. We didn't argue. I know it wasn't as we saw some stains and the smell isn't fresh. We just shrug it off so as not to ruin our bonding. It was still great but I hope next week that I'll be here, it will be better.

10/14/20 Update: I booked a family room again this 10/17/20. Looking forward to another enjoyable stay. :)