Daniel Coneff

Review of Tates Tents and Events

UPDATE: I was contacted by Russ from Idaho Tents a...

UPDATE: I was contacted by Russ from Idaho Tents and Events. His attention was brought to my original review, and he wanted to get some additional details of the events as to better their company's procedures in the future. He told me that the issue of professionalism has been addressed and these individuals no longer work with the company. As for the time delays, he did listen to my suggestions of simply reaching out to customers if there is a discrepancy for contracted agreed times, and he seemed to agree that this would be a valuable courtesy if something is out of sorts. Finally Russ offered a partial refund of our costs due to the nature of the events, which I did not request nor would I have, however will gladly accept to rectify some of the issues we had to deal with. I have since changed my rating from 1 star to 3 stars, as my concerns were dealt with in the only way the company reasonably could, but the original experience was still what happened and would be hesitant to rate higher as I can't confidently say this would NEVER happen to another customer, however I do see action that is being taken to better their procedures. Thanks Russ!

ORIGINAL:
For my wedding this last weekend we had rented through Idaho Tents and Events for our tables, chairs, a large tent, and a dance floor. Initially we had set up for them to arrive to our chosen event location between 8 am and 10 am. They didn't show up until 10:30.The workers that showed up were quite rude to each other. I wouldn't have minded much if it would have been discreet, but the individual who was managing the set up was really condescending to his workers, and they were quite vocal back. It was evident that none of the workers wanted to be doing their job. Finally, the day after the wedding we were supposed to have items picked up between 6 - 11 am (5 hour window to hit). About 10:45 we call the after hours number to see if they're on their way. We got a call back at about 11:30 that they were just finishing a job in Star and would be on their way. Star is almost 2 hours from where our wedding was. We had no notification that they would be late (again) and we had to be proactive to contact them. We left, as we no longer saw it our responsibility for their property as they had not fulfilled their contract to pick up. If you have an event that is time sensitive, give at least 3 hours of buffer time for this company as they have zero regard for keeping their appointment and acting in a professional manner.