Samantha Frost

Review of Bridal Sense, Inc

When it comes to finding a dress, I would give thi...

When it comes to finding a dress, I would give this place five stars. I had a great experience choosing my dress. The store has a lot of different options and their dress consultants are fabulous. The reason for my low rating is because after I purchased my dress I unfortunately chose to also get my dress altered at Bridal Sense and it is one of the biggest regrets I have from my wedding. The woman (I believe her name was Ms. Tay) who completed my alterations was very rude (which was honestly very surprising since everyone else I worked with at the store was very kind and accommodating). She was adamant that I had to add a hoop to my gown, which I knew I didn't want, but because of her insisting I ended up trying 3 different hoops. Ultimately, I still decided I didn't want to have a hoop and was very clear this was not something I was interested in. But then at my final fitting (less than two weeks out from my wedding date), I went into the shop assuming my dress would be complete only to find that Ms. Tay had hemmed my dress assuming she could still convince me to buy a hoop. Even after telling her again that I did not want a hoop she continued to argue with me telling me that at her other shops they REQUIRE brides to add a hoop to dresses like mine and she insisted I try more hoops on. So again I try on three more hoops. I'm almost in tears at this point because at no point during the time that I bought my dress did anyone mention I would need a hoop, and with the hoop my dress looked completely different than I wanted. I still insisted that I did not want a hoop. (As a side note: the owner of the shop saw all of this happen during both fittings and did nothing to stick up for me as the fitting was progressively going down hill.) But because Ms. Tay did the alterations assuming I would wear a hoop my dress was about 3-4 inches too long and I could not walk in it at all. Ms. Tay does get bonus points because she completed the hem within four hours after this appointment was over. But at this point I was so upset, I decided to go home and calm down and schedule a different time to pick up my dress. Before I picked up my dress, I sent the owner of the store an email letting her know about my frustration. She was very kind in her email and told me she noticed my frustration in the appointment and had already talk to Ms. Tay about the issue. While I appreciated her apology, it's my opinion that a business should not make you pay full price for a service you are not happy with, ESPECIALLY when the business also acknowledges that the service was not up to their standards either. Bridal sense offered zero discount or concession for the extra trouble for my bad experience. Even if they only offered a small discount off of my alterations cost, that would have been enough to avoid this bad review.

Also one more thing to note: Ms. Tay gave me zero options for the buttons she used for my bustle. I guess I should have asked, but the buttons she ended up using are the clear, plastic buttons... which in my opinion look very cheap and take away from my dresses style. Oh well.

So long story short: I do recommend bridal sense as an excellent place to buy a wedding dress, and I guarantee you will have a wonderful experience while choosing a dress. But DO NOT get your alterations done here.