Jamie Rhea

Review of Volkswagen Corpus Christi

Terrible customer service. No one is willing to he...

Terrible customer service. No one is willing to help. I called twice yesterday to explain my situation, but they didn't want to hear what was going on just told me "99% of the time it's this so it's going to cost you...". My situation is a little different than the average VW customer, so I was trying to tell the guy this and he just kept talking over me and telling me even though my BRAND NEW car that has 5000 miles on it and is two months old my issue will not be covered under warranty even though I was told by another place it is a manufacturer defect. Terrible customer service!! Everytime I go into the dealership it is about 20 minutes before I am acknowledged and checked in, then I sit and wait for hours for service on my vehicle. I would rather go to San Antonio for anything I need done.