I called today regarding daily fees on my account ...

I called today regarding daily fees on my account for yard-work/maintenance that we had completed the day after we received the first notice. Janelle was very helpful. She understood my concern and told what steps we needed to take to have the incorrect fees removed. She was very easy to talk to and considering the fact that she listens to irate people daily, she was very pleasant. She is an model employee and an asset to Heritage. Others in that organization should follow her method of customer interaction.