Elizabeth Garcia

Review of Audi North Austin

100% would NOT recommend this place. I never felt ...

100% would NOT recommend this place. I never felt that I was a valued customer, almost as if my Audi was too old for them to respect my business. I took my Q7 in because it locked my 7 week old daughter in the car...not joking. I unlocked the door, put her in the back seat with the diaper bag and closed the door. The car locked with the keys inside. Let s just say the fire department, police, and pop-a-lock were involved. I was terrified and immediately drove to Audi North Austin to address the issue. Not only did they brush off the severity of the issue, they also made me wait 45 minutes to have a code ran. The diagnosis was that my back door lock was faulty. Okay, now we know the issue, let s get it fixed.

I made the appointment as early as I could get a loaner from them, as I live an hour and a half away. It took them 5 weeks to get me in. Since they already ran the code and determined the issue previously, I was supposed to drop off my vehicle and they would get it fixed. I arrived 5 weeks later with my 3 month old daughter and signed everything for my loaner car. They asked me if the issue happened again, I said no but I kept my keys in my hand because I was too scared it would happen again. Also, when I bought the car a year ago it only came with one key, so there was no way I could try it . 10 minutes after I arrived I was told they couldn t find an issue with my vehicle, and that it was probably a fluke. Since they could sense my frustration, they said they could order a new door handle and have it ready for me in a month (and charge me $600+). I told them last time it pulled a faulty lock code and they said the didn t register that code this time. They put me back in my car and sent me home. Nobody ever followed up with me, and I haven t heard back from the dealership. To them I was just a number. No one was sympathetic that their vehicle locked my child in the car. Having that terrifying situation take place, and no solution offered by the dealership, I knew I wasn t going to keep the vehicle. I only owned my Audi for a year before I traded it in for a different brand. When I purchased that vehicle, it was a large expense for me, but it was my dream car. I was sad the day I traded it in, but I cannot drive a vehicle I don t feel safe in, or one that is unpredictable. I will never recommend the North Austin location to anyone, they don t care about you, or your vehicle, they just care about their numbers.